Refund Policy

A Legal Disclaimer

• "While our program is designed to help you learn Japanese effectively, individual results may vary depending on effort, prior knowledge, and practice.”

• Information accuracy: “We make every effort to ensure content is accurate and up-to-date, but we are not responsible for errors or omissions.”

• Professional use: “This course is for educational purposes only and does not replace formal education, professional advice, or language certification.”

• Third-party links: “Our site may include links to third-party websites. We are not responsible for the content or accuracy of those external sites.”

• Liability limitation: “By using our site, you agree that we are not liable for any direct, indirect, or incidental losses resulting from use of the materials.”

• “All content is for educational purposes. Individual results may vary. We are not liable for any outcomes resulting from use of this program. Use at your own discretion.”

Refund Policy - The Basics 

1. No refund statement: Digital products are delivered instantly, so all sales are final.

2. Trial or sample lesson: Offer a free preview so learners can try before they commit.

3. Exceptions: If a technical issue prevents access, you may provide support or replacement materials.

4. Because this is a digital program, we require proof of genuine participation before processing refunds. To be eligible for a full refund within 30 days of purchase, you must:

5. Complete the core modules and provide clear progress evidence (e.g., course progress screenshots or lesson completion proof).

6. Use the program consistently for at least 15 minutes per day over 30 days (video or timestamped proof).

7. Submit a brief report explaining why the program did not deliver value for you (one short paragraph) to zinkosales@gmail.com within 30 days of purchase.

8. Once your materials are received and verified, your refund will be processed within 7 business days.

9. If you prefer not to request a refund, we also offer account credit of equal value that can be used toward any future Zinko programs or upgrades.

“All purchases are final. Due to the instant access nature of our digital courses, refunds are not available."

What to Include in the Refund Policy

1. Eligibility: Who can request a refund (for digital products, usually “none”).

2. Time frame: If you ever allow exceptions, specify a window (24–48 hours for technical issues).

3. Process: How users contact support for issues.

4. Exceptions: Technical failures, accidental purchases, or system errors.

5. Digital product clause: State that the product is downloadable/streamable and instantly accessible.

Example detailed clause:

"All content is delivered instantly upon purchase. If you experience technical difficulties accessing the materials, please contact [zinkosales@gmail.com] within 48 hours, and we will assist you immediately."

What to Include in the Refund Policy

1. Eligibility: Who can request a refund (for digital products, usually “none”).

2. Time frame: If you ever allow exceptions, specify a window (24–48 hours for technical issues).

3. Process: How users contact support for issues.

4. Exceptions: Technical failures, accidental purchases, or system errors.

5. Digital product clause: State that the product is downloadable/streamable and instantly accessible.
   To qualify for a refund:

6. You must contact us within 30 days of your purchase date.

7. You should have used the guide for at least 15 minutes a day (or equivalent effort).

8. Refunds are provided only if you can show that you completed the steps or lessons but did not see any progress.

Example detailed clause:

“Due to the digital nature of our Japanese learning course, we do not offer refunds. All content is delivered instantly upon purchase. If you experience technical difficulties accessing the materials, please contact [zinkosales@gmail.com] within 48 hours, and we will assist you immediately.”